Our Privacy Policy
Our Commitment to Your Privacy
Your right to privacy is very important to us at SculpturesandDecoys.com and
we recognize that when you choose to provide us with information about yourself,
you trust us to act in a responsible manner. We believe this information should
only be used to help us provide you with better service. That's why we have
put a policy in place to protect your personal information.
The Information We Collect
In general, when you visit our web site and access information you remain anonymous.
However, we collect personal information for two main reasons:
- Ordering Products
When you decide to order products from us, we request billing and shipping
information, such as your name, street address, email address, telephone number
and credit card information. This information will remain confidential and
will only be used for our personal database and we will never sell or give
away this information to third parties.
- Submitting Feedback
If you have a question or concern, you may submit feedback via our Customer
Support page. We request your name, email address, and phone numbers in order
to respond to your comments as quickly and efficiently as possible. This information
will not be shared with third parties or used for other purposes.
Our Commitment to Data Security
Since you have chosen to place trust in our site we want to let you know that
we take your security concerns very seriously and for that simple reason we
have chosen to team up with Electronic Commerce International (ECI) to handle
all our credit card purchases. You can feel secure with this relationship since
ECI includes state-of-art fraud protection program called FruadTrak2 as well
as implementing 128-bit encryption on our checkout page.
Our Repair Policy
We realize that things happen, so if a sculpture is damaged at your home we
will do our best to repair or replace it at minimal cost. Often the only cost
is shipping charges. If the sculpture is very badly damaged we will phone you
with any additional charges that may apply. We ask that ALL parts be returned
with the sculpture to aid in the repair. If you need to return an item please
email us at: returns@sculpturesanddecoys.com
for assistance. You will be contacted you within 24-48 hours with the exact
instructions on how to return your order for repairs.
Questions regarding our policies
Should you have any questions or concerns about our policies please email us
at info@sculpturesanddecoys.com